Orders are typically ready for collection at Kamel Potteries Depot or delivered to your specified address within 2–3 weeks, depending on the selected delivery option at checkout.

We accept returns within 14 days if items are unused and in their original condition. Kamel Potteries does not offer exchanges but will credit your account profile for future purchases. Custom items cannot be returned unless defective. For damaged or incorrect items, please contact us within 48 hours of delivery.

For full details, visit: Kamel Potteries Refund & Returns Policy.

If you need to update your shipping address, we’re here to help. Follow these steps based on your order status:

1. Before Your Order is Shipped:

   • Log into Your Account: Visit our website and sign in to your account.
   • Update Your Information: Navigate to the “My Account” or “Order History” section, select the order you’d like to amend, and update the shipping address.
   • Confirm Changes: Save your changes to ensure your updated details are used for delivery.

2. After Your Order is Shipped:

   • If your order has already been processed or shipped, please contact our customer service as soon as possible. While we may be able to assist with minor adjustments, note that changes at this stage will depend on the shipping provider’s policies.

If you’re unsure about the status of your order or need further assistance, please don’t hesitate to reach out to our support team via our contact page. We’re dedicated to ensuring your order is delivered to the right address.

Once your order is processed and shipped, we’ll send a confirmation email that includes a tracking number and a link to our shipping partner’s website. Here’s how you can track your order:

1. Check Your Email: Look for our shipment confirmation email (it may be in your inbox or spam folder) which contains all the details you need.

2. Use the Tracking Link: Click on the tracking link provided in the email to view your order’s real-time status.

3. Log into Your Account: Alternatively, you can log into your account on our website and view your order history. The current status of your order will be clearly indicated there.

If you have any issues or need additional assistance, our customer service team is here to help. Contact us via our support page, and we’ll gladly assist you in tracking your order.

If you entered an incorrect shipping address, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will do our best to update the address.

If the order has already been dispatched, we recommend contacting the courier service directly to request a redirection. Unfortunately, Kamel Potteries is not responsible for orders delivered to incorrect addresses provided at checkout.

For further assistance, please reach out to our support team.